Cannot log in: Log in doesn't recognized email I signed up with!

[K_rosemarie]

I tried logging into my account and could not. I use it every day. App and website acted like I did not exist. Tried creating a new account with the same email and now I am back in but no info or data. Starting from scratch. 

When I hit the forget password to have an email sent to me, I never receive an email. And I know I had this email assigned to it because I have a folder on my email specifically for Fitbit notifications. 

No customer support member has reached our yet.

[Odyssey13]

Hi @K_rosemarie  you might want to read this article - click to go there

I did notify a moderator so you may receive some assistance in this matter. Fitbit stores your personal information and data on a secure server which is accessed only by your email address and password. How are you accessing your account - computer, tablet or phone? Check your spam folder? Did you get with customer support or just post here?

[K_rosemarie]

100% this is what happenedSent from my Verizon, Samsung Galaxy smartphone

[AlvaroFitbit]

@K_rosemarie Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your account and thank you for trying to retrieve it. I have checked and could see that you have a ticket from phone call you gave to our Support team. Please allow them some time so they can review the issue and provide assistance.

@Odyssey13 thank you for your help here.

Let me know how it goes.