help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot log into Fitbit Connect on Mac

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2020 18:08

‎10-11-2020 18:08

I am running a MAC on High Sierra  10.13.6.

I am unable to log into Fitbit Connect in order to install music onto my Fitbit Versa.

I am using the same username and password that I use for my Fitbit App on my Android phone. I keep getting an error message saying "An error occurred and please try again." I have tried installing and uninstall Fitbit Connect. I have tried changing my password. I have tried logging in with Facebook or Google but I get the same error message. I would appreciate any suggestions or fixes.

Best Answer
Labels:
0 Votes
0 REPLIES 0