Cannot pair

[MattJ87]

I recently got my versa back from Fitbit but it won’t pair giving me a message every time I try,  any way to reset it? I did talk to customer service still no email to my problem.  

[Rich_Laue]

Hello @MattJ87  you say that you get a message,  OS this some type odd wire message?

Usually an error message gives a clue to the source of problem. It would be helpful to include the body of the error 

[MattJ87]

How can I upload the photo so you can see it? I’m having issue trying to post it I can’t find the image.

[Rich_Laue]

Before you will be able to post an image,  you will first need to find it.  I assume it is a screenshot. 

I'd toy are on am androids phone or will be under screenshots. 

For instructions pin adding a photo lets go to the community basics. 

How To: Add a photo to your community profile 

I assume that the error has words and your either looking at a phone,  computer,  or the tracker itself. 

Add fire the error,  of it has words you could simply type them out.