Cannot set up my new Versa

[Georgie_girl]

I have managed to remove the old Fitbit Versa but cannot add the new one, can someone please help. Thank you

Edit I have tried to follow the instructions in the help desk, under the section "How do I set up a replacement device"

Edit; After a LOT of mucking around I have sorted it out, I had to download windows app to my laptop & set the Versa that way, I am not sure it took me this long the first time. But I have sorted it Thank you.

Moderator Edit: Clarified subject 

[MarreFitbit · Accepted solution]

Hi there @Georgie_girl, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you had while trying to set up your new Versa. I appreciate your time and efforts in troubleshooting this situation, I'm glad to you hear you managed to get to sort it out. Thanks for the sharing the steps that worked for you.

Please don't hesitate to contact us back if you need further assistance in the near future, we'll be always willing to help you. You can also find the answer to your inquiries at: https://myhelp.fitbit.com/ 🙂

Have a good day!