Cannot set up versa lite

[Belladiella]

I just got the versa lite today and it will not connect to my app. I’ve tried restarting the watch several times, restarting my phone, updating my iOS; assuring my app was up to date, turning off Bluetooth and back on again. Nothing. I have another Fitbit that will pair with no issues. 

[LZeeW]

Hello @Belladiella and a warm welcome.  Just to clarify, you are trying to add your Versa Lite to your current account and it will not set up?  Please make sure that your current Fitbit is at least 10-15 ft away.  Also, try turning Notifications Off with your current Fitbit.

If this does not help, please describe in detail what happens as you go through the Set Up a Device steps.

If I have misunderstood your issue, please clarify.

[Belladiella]

Hello-

I deleted my old Fitbit from my account and “forgot it” in my blue tooth in my phone. The versa lite is new and I am trying to add it to my current account. The versa lite will not pick up my blue tooth no matter what I have tried.

[LZeeW]

@Belladiella   As you go through the steps in the Set Up a Device, how far do you get?  Where does it stop?  Please be specific.

[Belladiella]

It stops at the “searching for versa lite” screen.

[LZeeW]

@Belladiella   This is my systematic (but not always successful) approach to solve a problem like this:

• Delete the Fitbit app and turn your phone off
• Restart Your Versa Lite
• Turn your phone back on
• Redownload the Fitbit app, log in and try again

If your the set up stops again, I think you should contact Support.  You are doing everything correctly.  You might have a bad device.