Versa won’t sync

[Ashbash810]

My Versa stopped the all day sync function a few weeks ago. It would sync once a day while I was sleeping but otherwise I couldn’t get notifications to my tracker and the time would constantly be wrong. I’ve restarted my iPhone and the Versa itself, turned off my Bluetooth on my phone all with no luck. I’ve just recently uninstalled the app and even reset the tracker to factory settings and it has made things much worse because now it’s just showing the “download the Fitbit app” screen. 

[JuanJoFitbit]

@Ashbash810 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing properly. By the way, thank you for trying the recommended troubleshooting steps before contacting our forums.

Before I proceed accordingly, please let me know what is the brand and model of your phone.

In the meantime, please follow the troubleshooting steps that are listed in this help article. It contains some troubleshooting steps that you already tried but you can skip them.

Keep me posted! 

[Ashbash810]

I have an iPhone 8 Plus

Sent from my iPhone

[JuanJoFitbit]

@Ashbash810 Thank you for getting back and letting me know the brand and model of your phone.

I'd like you to try one more workaround that has been helpful. Please set up your Versa from scratch. Once your watch is set up, make sure that your phone's Bluetooth and the "All-Day-Sync." Finally, monitor your watch's behavior and see if the issue gets fixed.

Let me know how it goes! 

[Ashbash810]

Unless you are suggesting I create an entire new account with a new email then I have already tried this and it hasn’t worked. 

[JuanJoFitbit]

@Ashbash810 Thank you for taking the time to try all the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!