Versa showing exclamation on screen

[TLOU012]

My versa is working, it is showing an exclamation and it has been two days, been restarting it with no success. What causes this and what must I do. This is frustrating.

I meant to say it is not working

Moderator edit: merged reply

[JuanJoFitbit]

@TLOU012 Welcome to our Fitbit Community! I'm happy to follow up and assist you with your Fitbit Versa since it shows an exclamation mark. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it since you already tried it. Finally, charge your Versa for 2-3 hours and see if the exclamation mark disappears.

Keep me posted on the outcome! 

[TLOU012]

I have tried it and now all of sudden do not if switch on, it has blacked
out and not showing any signs of charging, it has only a month.

[JuanJoFitbit]

@TLOU012 Thank you for getting back and trying the all the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if you have any questions!