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Cannot take off bands / clicking

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‎03-18-2019 07:06

‎03-18-2019 07:06

So I got this fitbit like 3 months ago and everything has worked fine until about a week ago I heard this clicking. Thought it was my wrist but turns out it was my fitbit band, the short one with the holes. Looked up how to fix it and supposedly if you take it off and realign them it'll fix itself. Well I cannot for the life of me get this band off. I've used everything imaginable and watched a ton of youtube videos to get it off and the clasp wont squeeze over. Also, as of yesterday the other band started clicking as well. It is driving me insane, please help

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‎03-18-2019 14:24 - edited ‎03-18-2019 14:26

In response to Odyssey13

‎03-18-2019 14:24 - edited ‎03-18-2019 14:26

So glad to have you here @fny141, welcome! Thanks for sharing that article @Odyssey13!

 

Thanks for all the steps that you've tried until now. Since those steps didn't solve the issue you're having with your Fitbit Versa, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

 

Please keep me posted! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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2 REPLIES 2

‎03-18-2019 07:59

‎03-18-2019 07:59

Hello and welcome to the forums @fny141 

 

Did you see the Fitbit article and video on how to do that? Click to go there

I've notified a moderator to stop by and get with you in case they have some additional tips to offer. Thanks for coming to the forums.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-18-2019 14:24 - edited ‎03-18-2019 14:26

In response to Odyssey13

‎03-18-2019 14:24 - edited ‎03-18-2019 14:26

So glad to have you here @fny141, welcome! Thanks for sharing that article @Odyssey13!

 

Thanks for all the steps that you've tried until now. Since those steps didn't solve the issue you're having with your Fitbit Versa, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

 

Please keep me posted! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer