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Card verification or deletion won't work

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‎07-29-2022 02:51 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-29-2022 02:51 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Hi

I have a card added to the wallet but it says "inactive"  I select the phone number to contact my bank so I can verify the card and I am sent a verification code.. but nothing happens after that.

 

I have no idea if I am supposed to enter the code somewhere but there is nowhere obvious I should be entering it..?

 

I tried cancelling the card to start again but Fitbit says it can't cancel the card.

 

On the Versa 3 screen it says no cards are attached to the wallet

 

My bank tell me there is no problem their end and it must a Fitbit issue

 

Can anyone help?

 

Thank You

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