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Cardiogram app not showing data

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‎08-21-2019 17:38 - last edited on ‎08-23-2019 16:09 by

‎08-21-2019 17:38 - last edited on ‎08-23-2019 16:09 by

Downloaded the Cardiogram app, the app says my fitbit is linked but no data is showing up in the cardiogram app. Ideas?

 

 

Moderator edit: subject for clarity

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‎08-23-2019 16:09

‎08-23-2019 16:09

Hi @lorraineg, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that no data is showing up in the Cardiogram app after linking it with Fitbit. I recommend trying the following:

 

  1. Verify that your Fitbit app and Fitbit device are up to date. For instructions on how to update the app and Fitbit device, see About the Fitbit app and How do I update my Fitbit device?
  2. Restart the device you're using to sync and your Fitbit device. For instructions on how to restart a Fitbit device, see How do I restart my Fitbit device?. 
  3. Sync the device.
  4. Make sure all the appropriate app permissions are "On". 
  5. If internet data is needed, make sure your phone is nearby with the Fitbit app running in the background for the app to access this. 
  6. If location data is needed, enable location services for the Fitbit mobile app so that the app can access this.   
  7. Please double check if you've followed the steps in these help articles: How do I install and manage apps on my Fitbit watch? and How do I set up and troubleshoot apps on my Fitbit watch?

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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