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Charging problem with Versa 2

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‎03-07-2021 12:15 - last edited on ‎03-07-2021 17:47 by Fitbit Moderator

‎03-07-2021 12:15 - last edited on ‎03-07-2021 17:47 by Fitbit Moderator

My Versa2 had not been placed on charger for a couple weeks.  Now dead and doesn’t seem to be charging.  Is there something special I need to do to get charged again?

appreciate any help

 

Moderator Edit: Clarified subject

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‎03-07-2021 17:47 - last edited on ‎03-13-2025 08:41 by Fitbit Moderator

‎03-07-2021 17:47 - last edited on ‎03-13-2025 08:41 by Fitbit Moderator

Hi @MM650, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

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‎03-07-2021 18:54

In response to RicardoFitbit

‎03-07-2021 18:54

Thank you for your response. The watch was unresponsive. I tried the battery information, but it did not work. The reset information did the trick.

Your help was greatly appreciated,

Marilyn Mitchell
Sent from my iPhone
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