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My Versa won't sync and loses time

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‎03-05-2021 02:30

‎03-05-2021 02:30

After working well for 18 months , my versa now constantly fails to sync to my iphone and even worse  - loses about 5 minutes an hour in time.... how can a watch lose time?  I have tried everything suggested in all the other relevant threads, restarting , repairing bluetooth etc etc and nothing will fix it.  Help......

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‎03-06-2021 00:09

‎03-06-2021 00:09

A watch should not lose time, regardless of the sync problem.

Seems like this is quite a common issue. following the recent updates, as it was working fine before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎03-07-2021 18:59

In response to Guy_

‎03-07-2021 18:59

Welcome to the Fitbit Community, @BSC58. It's nice to see you around and thank you for your help, @Guy_.

 

@BSC58 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Please verify and change the date and time from manual to automatic on your iPhone. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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