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Charging

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‎07-01-2019 11:44

‎07-01-2019 11:44

I was wondering if anyone else was having issues with their Versa lite not charging? Mine is only a week old and I can not get it to charge. I’ve updated it, tried connecting it to various different outlets and my laptop. It’s not officially died. Anyone got any help for me?

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‎07-01-2019 12:46 - edited ‎07-01-2019 12:47

‎07-01-2019 12:46 - edited ‎07-01-2019 12:47

Welcome to the forums!

 

The best way to charge it is on your laptop

If your wall changer is not UL certified it will damage the battery

 

If that doesn't help then I would take it back and exchange it where ever you got it. If here that use the Help link st the top of the forum

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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‎07-01-2019 13:12

In response to WendyB

‎07-01-2019 13:12

Thank you for your advice. It will not charge off my laptop. It’s almost like the Fitbit screen won’t connect with the charger. There is nothing displayed when I plug it in.

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