Fitbit Versa won’t turn on

[SunsetRunner]

My versa will not turn on. I have tried to push all 3 buttons to reset it, I’ve tried powering on and off, and it lights up, but it just stays black screen. I’ve only had it since Christmas, and this is ridiculous paying all this money for it, and it won’t work. Any help would be appreciated.

Moderator edit: format

[JuanJoFitbit]

@SunsetRunner welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa won't turn on even though you have restarted it before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it and proceed with the rest. After this, charge your Versa for 2-3 hours and see if it gets back to life.

Keep me posted on the outcome! 

[SunsetRunner]

I’ve got a new one coming since my original was still under warranty and I
talked to them and did all they told me to do, and it still wouldn’t work.
Thank you

[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. However, I'm so glad to hear that a replacement unit was sent to you after following the instructions given by our Support team. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!