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Checkout Not Working

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‎05-26-2021 12:04 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

‎05-26-2021 12:04 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

I'm trying to get a Versa 3 but the checkout page is not working properly. I've been stuck in the Shipping Address page for two days now. 😞

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3 REPLIES 3

‎05-26-2021 19:25

‎05-26-2021 19:25

Hi @AracelliGR  have you tried using a different web browser? Sometimes that helps me when I have problems ordering online. One place I order from only lets me use Internet Explorer or Edge. It seems to hate Chrome!

Stepping in the U.S.A. since September 2013. Android 14

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‎08-19-2022 10:35

‎08-19-2022 10:35

It's a year later, but I'm having the same issue.  I cleared out all my cookies/cache etc and tried 4 times.  When I used PayPal instead of a card, it allowed me to check out.  This seems silly and probably deters people from buying the product.

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‎08-25-2022 17:47

In response to GinnyRo

‎08-25-2022 17:47

I had this exact problem!!! Are you using google chrome? Fitbit website refuses to function on that. I used Fire Fox instead and it worked first try, even got a coupon. I know how frustrating it was so I hope it works. Good luck! 

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