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Clock error after update

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‎09-21-2019 02:25 - last edited on ‎09-26-2019 14:17 by

‎09-21-2019 02:25 - last edited on ‎09-26-2019 14:17 by

After the update, the watch stayed on Fitbit logo and wouldn't work. Managed to get to the clock error page but it won't let me change it. Tried pressing the bottom and left buttons but keeps coming up the same. How do I fix this?

 

 

Moderator edit: subject for clarity

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‎09-26-2019 14:18 - edited ‎09-26-2019 14:19

‎09-26-2019 14:18 - edited ‎09-26-2019 14:19

Welcome to the Fitbit Community, @Buick258. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your watch not working and showing only a Fitbit logo after the update. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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