help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Clockface not showing activity/HR/steps, etc.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2019 12:32 - last edited on ‎05-31-2019 12:14 by Moderator Alum

‎05-30-2019 12:32 - last edited on ‎05-31-2019 12:14 by Moderator Alum

The face of versa is not showing activity; heart rate, steps, etc.

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-30-2019 14:08

‎05-30-2019 14:08

Welcome to the forums!

 

It could be the watch face you are using. Change it to another and see if they come back

 

Let us know

 

Hope to see you around the forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎05-30-2019 18:15

In response to WendyB

‎05-30-2019 18:15

I have tried many times today to log into my account. It said email and/or
pass word wrong. I tried a new password, it continued to repeatedly send a
new password reset link.
Best Answer
0 Votes

‎05-31-2019 12:17

In response to donnaharris

‎05-31-2019 12:17

Hello @donnaharris thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @WendyB thanks for all your help. 

 

@donnaharris I appreciate your participation in the Forums and for sharing your experience with us. Tell me, when you log in with your credentials in the online Dashboard, do you get an error as well? Have you restarted your phone already? Have you turned off/on WiFi on your phone? If so, please reply to us with a screenshot of the error message you're able to see so we can check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes