Clockfaces are not loading on my versa

[Emmade]

Hi fitbit i have a question. For my clockfaces it starting loading then it wont upload them to my clockfaces on my versa.

Moderator edit: removed personal information

[PFgymrat]

For some reason, I can't seem to download a new clock face. Is there a known trouble?

[JuanJoFitbit · Accepted solution]

Hi @Emmade, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the clock faces issue that your Fitbit Versa is experiencing, I would like to follow up and would like to know if the issue persists or if your watch loads your clock faces properly.

In the meantime, make sure that the clock faces chosen are developed by Fitbit, not third party clock faces. Also, restart your Versa as described in this help article and try loading a clock face again and see if the issue gets fixed.

Keep me posted on the outcome.

[Emmade]

Yes it works noe

[SunsetRunner]

Hi @PFgymrat - I’m moving your post to a thread where this was discussed and a solution was offered. 

[JuanJoFitbit]

Hi @Emmade, that's great news! I'm so glad to hear that your Fitbit Versa works now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for helping us to keep the Community organized @SunsetRunner.

Hope to see you in our Fitbit Community more often! 😀

[hass1986]

hi i dont have a smart phone so when i go to download clockfaces it just goes on the refresh icon and doesnt download for hours

[mhw060]

I have only had my fitbit less than 24 hours, and am SSO FRUSTRATED, VERY difficult to set up, and clock error keeps coming up, and no clockface seems to be compatible. I have set it up 6 times since 7pm last night, due to constant clock error messages. Not happy!!