Condensation in Versa's sensor

[ftalita]

Hi,

This evening my Fitbit Versa (bought approx 7 months ago) began acting strangely (navigating to the Bike workout on its own, turning itself back on straight after pressing the left button to turn off the screen). After a few minutes of this, it began to show only the blue Fitbit logo, seemingly restarting over and over without ever loading the clock face.

After getting home and charging it for a while, the clock face would occasionally load in between these restarts. I reset the clockface to the default thinking it might be an issue with that, but the reset loop continued. After a while it no longer even showed the Fitbit logo, just coloured bars on the screen that would change between blue, green and brown on each reset (see screenshot linked below). I tried to follow the factory reset instructions on Google but the watch is non-responsive to any attempt to manually shut down or start the device, and doesn't vibrate at all in the manner described by the factory reset process. It continues to reset itself over and over.

Turning over the Versa, I found condensation on the sensor panel (see other screenshot linked below). I was walking for a few minutes in heavy rain today but never submerged the watch. I regularly swim in pools and occasionally lakes and have never had this happen before.

Has anybody had a similar experience and does anyone have any suggestions about how to fix this problem.

Screenshots

Moderator edit: Labels

[Nattalia]

I don't know why it happened. I've had mine for almost 3 years. I've been to the beach, I shower with it, in the pool, working out and sweating. I've never damaged my fitbit since day one I've had a cover on it the one that goes on just on top. But this weekend it happend to get condensation. 

[Mvice]

I hope it comes back. Mine did not. I replaced it and then that one did the
same thing. I was lucky because both were under warranty. Even if yours is
not under warranty, I would still contact Fitbit.

[LiliyaFitbit · Accepted solution]

Hi everyone, I appreciate your participation in the Forums and sharing your experiences.

I understand that this can be very frustrating, your feedback is greatly appreciated. We're constantly working on improving our devices and user experiences, and your comments are always welcome. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

Have a nice day.