Connecting icon on Versa when running

[SunsetRunner]

This may seem a strange question: when you select the running app (or nay other that uses GPS from your phone) do you get the expected pulsating satellite like symbol in the top left corner of the Versa when connecting, going solid when it has made a connect OR do you get a small moving horizontal line across the phone icon in the top left corner?  Mine does the latter and Fitbit tell me its a fault and the Versa needs replacing BUT my wife's Versa does the same; so, I'm now wondering if it is a software bug.

So what does yours do?

Moderator Edit: Clarified subject & Labels

[Marrrmaduke · Accepted solution]

@SunsetRunner if it's showing the line it means it's still trying to connect. You will know it has connected as it will buzz. Unfortunately latest Fitbit app versions have issues with maintaining stable connection. It is a known problem. It's not the hardware (your tracker). It's the software. Depending on the platform. i.e. if you're on Android, you can downgrade Fitbit mobile app to version 2.74.2. I believe this is the last stable build that is known to maintain GPS properly. Not for everyone probably. You can find apk file on the internet. Or, just wait for Fitbit mobile update in hopes it will resolve the issue.

[SunsetRunner]

This morning I tried and I got green notification that it was connected.  Yesterday I think I had problem when I went on walk.  It did take a little while to connect.  I'll try again today if it stops raining.

[Marrrmaduke]

@SunsetRunner what's your phone model and OS. Also, firmware version and Fitbit mobile app version?

[SunsetRunner]

I have iPhone X, IOS Version 12.1.2.  I have latest version on my Fitbit Versa

[SunsetRunner]

Quick update.  Replacement Versa arrived yesterday - and it does exactly the same, and my wife's does; therefore, it would appear to be a software issue or simply a change in icon design.  Other than the inconvenience of me now having to return the original Fitbit, no harm done.  It was Fitbit who told me it was broken in the first place - ah well.  

[Marrrmaduke]

@SunsetRunner make sure location is enabled Always for Fitbit mobile app. Good luck!

[Marrrmaduke]

@SunsetRunner yes, it's software as I mentioned. You can attempt older version of Fitbit app.

[SunsetRunner]

So we just have to await a software update for this to be fixed?

I think I had always had Always on location service.  At one point had While Using the App.  Will try going for a walk and see if everything works, but I guess if a problems will have to wait fix, correct?  Is everyone having this problem.  If so my problem will continue, correct?

[SunsetRunner]

From what someone said, I can't put older version on iPhone.  Hope they fix soon.

[Marrrmaduke]

@SunsetRunner this is correct. You cannot easily downgrade on iOS. But good news is the new update is being rolled out. Just check app store.

[SunsetRunner]

Thanks.  Why don't they notify us so we can check the app store.  Just checked not there yet, but will keep checking thank you so much!!!!

[Marrrmaduke]

@SunsetRunner they usually roll it in batches. I'm on Android and it just popped up for me. 

[SunsetRunner]

Fitbit asked me to creat a new login today.  Dashboard all screwy andcan’t sync

[Marrrmaduke]

@SunsetRunner Ughhh. Have you tried simply uninstalling and reinstalling the app? 

[SunsetRunner]

Called Fitbit.  I was accessing through website instead of app.  All okay!

[Marrrmaduke]

@SunsetRunner great!

[HeydyF]

Hey @SunsetRunner, sounds great that this was resolved. Thanks for trying the instructions that @Marrrmaduke posted along the thread. If you have further questions, keep us posted. 

@SunsetRunner, so, sis you return the Fitbit Versa, my friend? 

I'll be around!