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Connection issues with Versa Lite

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‎06-17-2020 23:34 - last edited on ‎06-20-2020 22:48 by Fitbit Moderator

‎06-17-2020 23:34 - last edited on ‎06-20-2020 22:48 by Fitbit Moderator

Cant connect to my phone app to due updates last time had to factor reset and was like 3 months after purchase?

 

Moderator Edit: Clarified subject

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‎06-20-2020 22:48

‎06-20-2020 22:48

Hi @Mescobar2008, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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