Connection issues

[Jules724]

Last week, I updated the Fitbit app and immediately began to notice a change between how the app and my versa communicated. I would receive notifications a few minutes after they came in from my phone and a slower than usual syncing to the app. Yesterday, rather suddenly, the versa stopped syncing with the app entirely. I followed every troubleshooting imaginable and even uninstalled and reinstalled the app several times only for it to say that I wasn’t near a WiFi or Bluetooth connection. I was standing right next to my WiFi. I also, reset the watch several times. I called fitbit and was told that other users were having the same issues since the update and that within a week, the developers should have A solution and update the app. I dug out my Fitbit Alta hr to see if I would have the same problem and found that it connected with no issues. I’m starting to think it’s my versa, which is disappointing considering it was a Christmas gift from my husband. Is anyone else having the same issues as me since the update? It is possible that it’s the app and not the watch. I should note that the watch was and is still calculating my steps and heart rate but not syncing with the app. 

[CourtneyS]

I have noticed over the last couple of days that my versa isn't syncing with the app.  The last day it seems to have sync'd correctly is last Thursday.  It partially sank on Friday.  My app isn't even finding my versa.  Even in wifi.  My versa is less than two weeks old.

[Jules724]

Sounds like it’s the same issue I’m having with my versa. Such a shame. I hope it takes less than a week to fix! 

[CourtneyS]

I followed the help article and it seemed to work. I had to restart my Fitbit and then my phone was able to find it again. It was able to sync correctly now. Hopefully it sticks and doesn’t keep happening.

Sent from my iPhone

[Jules724]

I’ve done that too and unfortunately, it didn’t stick for me. It would connect for about an hour and then disappear. I really hope fitbit fixes this issue. 

[Sherri418]

I'm having the same issue. I was going to take mine back under warranty but I'll keep my fi gers crossed for a quick resolution. 

I have a Samsung Galaxy S8 

[Jules724]

I managed to get my reconnected again only to have what seems to be the watch dropping the signal! I have noticed that it will sync when the watch is in the charging port. I hope fitbit finds a fix ASAP! My husband is already saying he would rather go buy the Apple Watch. Im not totally convinced yet. I just hope they find a fix. 

[Jules724]

Contact Fitbit. I have been speaking with customer service and they are issuing me a replacement watch. They will probably do the same for you. 

[Jules724]

If you are still having problems, contact customer service. They are issuing me a replacement watch. 

[PalakSP]

I got a new Fitbit Versa today and it was giving me issues relating to the watch software update. I was sitting next to my WiFi with my phone connected to it and it said couldn't connect to the WiFi and had to download it over Bluetooth. Also, I am having trouble regarding syncing to my phone with my Versa and getting notifications on it. I restarted my phone and watch a couple of times but still the same issue. I tried my older Flex 2 and I don't have any issues with that. I was really excited to get a newer smartwatch and chose Fitbit because of my nice Flex 2 experience.

[SunsetRunner]

Mine isn't working either as far as syncing with the app

[Jules724]

Contact customer service. This is a big issue and they are issuing me a replacement watch. I’m disappointed! I’ve only had the watch since Christmas but at least a replacement is coming. I hope it doesn’t happen again. This is all since the app update. Fitbit needs to get on this issue. 

[Jules724]

Contact customer service. This is a big issue. They are sending me a replacement watch but I don’t have high hopes for it working. I expect my watch on Friday. 

[Sandygb]

I don’t know if this might be the cause of the connection problem for all, but my Versa 2 consistently disconnects from WiFi whenever my watch battery dips below 25% charge. I read somewhere the the charge must stay above 25% to maintain the connection to WiFi, which also allows sync to work. I assume this is to allow the Fitbit watch to conserve battery in order to continue collecting data. 

[Reader25]

Having the same problems.  I spend more time attempting to get the Versa2 watch and my iPhone to communicate.  Extremely frustrating.

[Sandygb]

I have found an easy solution for this problem that works for me, but I don’t know if it will work for others. I am using an iPad and a Fitbit Versa 2.

 Here is how I resolve my problem:

1. Delete the Fitbit app on iPad. (The Fitbit icon displayed on one of the iPad pages).

2. Also delete the Fitbit app icon from the quick launch bar at the bottom of the screen.

3. Open the iPad apps by clicking on the apps icon and re-download the Fitbit app.

4. Login to the Fitbit app. Go to the Versa 2 page and confirm that you are now able to find and connect to WiFi. (You might see that you were connected automatically).

NOTE: I only have the sync/disconnect problem when my watch gets close to 25% charge remaining on my watch, However my watch still has sufficient charge to capture data which I am able to see once I reconnect to WiFi and sync.