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Versa won't sync

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‎02-12-2020 07:44 - last edited on ‎02-13-2020 08:01 by Moderator Alum

‎02-12-2020 07:44 - last edited on ‎02-13-2020 08:01 by Moderator Alum

Versa won't sync. Synced Versa last night just fine. Will not updated sleep or morning steps. Uninstalled and reinstalled Fitbit app on phone. Unpaired and repaired. Held left button and lower right button down to restart 3 times. No device found is error.

 

 

Moderator edit: subject for clarity

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‎02-13-2020 08:02

‎02-13-2020 08:02

It's great to see you around, @groberman.

 

Thanks for troubleshooting this syncing issue. If your watch isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-13-2020 11:05

In response to AlejandraFitbit

‎02-13-2020 11:05

Got it working. added my versa like it was new on the app. Connected
without issues and synced right away.
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