Consistent syncing issue with Versa Lite

[Anniecat1982]

What on earth is wrong with the Versa Lite? My phone's software is up to date. My Fitbit app is up to date. I have uninstalled and reinstalled the app, logged in and out and it's still not syncing. Is there going to be any fix from Fitbit about this? I'm extremely frustrated that this expensive watch doesn't work over half the time with my phone as promised. I have followed the directions on the 'Syncing issues with Versa Lite' page. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Anniecat1982, welcome to the Community Forums. 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Anniecat1982]

Hi, 
I have done all of these things. As stated in my post:

-the fitbit application has been uninstalled, reinstalled, and is up to date; 

-my phone is up to date;

-phone has been restarted;

-I've followed the directions on other posts like mine and read that 'Why won't my fitbit device sync' page that keeps being linked. 

I'm using an iPhone 8, iOS 14.4. I bought the Fitbit in August and I noticed these problems starting a month or two ago and have been following the 'uninstall, restart, reinstall, log back in' method since. 

[RicardoFitbit]

Your reply is appreciated @Anniecat1982, thanks for troubleshooting your Versa Lite with me.

I'm sorry to know that you're still experiencing difficulties with your device but thanks for pointing out that you already tried the troubleshooting steps that were shared on my previous post. That being said, because you still have syncing issues, please follow the next steps and let me know how it goes. You already tried some of the below steps but the specific order is really important:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device.\ 

Keep me posted.