Versa won't respond after latest update

[hemagso]

My Fitbit Versa froze after the latest update, and has been frozen over the last 4 hours. It keep showing the Fitbit logo (See attached picture), and nothing that I tried to do fixed it, including resetting it by pressing the left and bottom button. Anytime I do this the watch restart, but goes back into the same logo screen. 

There was a moment where the Versa showed the No Battery Screen, but after charging it showed the Fitbit logo again. The app still shows the "Update your tracker" prompt, but I doesn't work (Tried updating through Bluetooth and through Wifi. Both my phone and tracker were right by each other, standing on top of my Wifi router).

Is there anything else I can do to try and fix this? Right now the watch is as useful as a brick strapped to my wrist.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @hemagso, welcome to the Community Forums.

Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this matter can be for you but your effort troubleshooting this situation prior to posting over here is appreciated. Since the steps described on your post didn't fix the Fitbit logo issue, please try the following steps to factory reset your Versa and let me know how it goes:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[hemagso]

Hello Ricardo, 

Thanks for these steps, but they don't seem to be working. When I hold all buttons the logo indeed disappears, but it takes only five seconds.

After that no matter how long I hold the Left and Top Right button the device does not vibrate (Tried holding it for around 2 minutes) 

[RicardoFitbit]

Your reply is appreciated @hemagso. 

I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.