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Corrosion on device

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‎01-07-2020 17:17 - last edited on ‎01-16-2020 19:00 by Fitbit Moderator

‎01-07-2020 17:17 - last edited on ‎01-16-2020 19:00 by Fitbit Moderator

The 'hole' that the metal pin of the strap is being inserted into has corroded. Only started using this fitbit versa for one year. Doubtful about its durability as the strap can no longer be attached to the watch. Can't believe of such "corrosion" issue that can happen. 

 

Moderator edit: Subject for clarity 

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‎01-16-2020 18:58

‎01-16-2020 18:58

Hi @Raphael1968, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Our Customer Support team informed me that they already provided you assistance with this situation, therefore, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case with them.

 

Let me know if you have any additional questions, I'll be around.

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