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Counting floors

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‎06-05-2022 15:19

‎06-05-2022 15:19

My Fitbit stopped counting my floors yesterday. Software issues or watch issue?  Any thoughts?

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‎06-05-2022 17:59

‎06-05-2022 17:59

Hello @mmga1964 

Try restarting your Versa 2. You will not lose any data doing a restart. Hold the side button down and continue to hold it down until the Fitbit Logo appears then release the button. You will feel the Versa 2 vibrate indicating the restart is complete. Now test out your tracker to see if your floors are being properly counted again. 
😉 Hopefully this resolves the problem. Please let me know.

View best answer in original post

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3 REPLIES 3

‎06-05-2022 17:59

‎06-05-2022 17:59

Hello @mmga1964 

Try restarting your Versa 2. You will not lose any data doing a restart. Hold the side button down and continue to hold it down until the Fitbit Logo appears then release the button. You will feel the Versa 2 vibrate indicating the restart is complete. Now test out your tracker to see if your floors are being properly counted again. 
😉 Hopefully this resolves the problem. Please let me know.

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‎06-05-2022 18:34

In response to SunsetRunner

‎06-05-2022 18:34

That worked!!

Sent from my iPhone
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‎06-05-2022 18:36 - edited ‎06-05-2022 18:37

In response to mmga1964

‎06-05-2022 18:36 - edited ‎06-05-2022 18:37

I’m thrilled your up and running again @mmga1964 ! 😃 I’m happy it worked! I hope you enjoy the rest of your evening and as always Happy Stepping!

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