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Cracked Versa 2 screen

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‎09-02-2020 17:48 - last edited on ‎09-02-2020 21:06 by Fitbit Moderator

‎09-02-2020 17:48 - last edited on ‎09-02-2020 21:06 by Fitbit Moderator

Hi, 

I have only had my Versa 2 for 3 months and there is a hairline crack on the right side of the screen. The watch is still working perfectly, but this crack has me worried.

After reading some other threads from a year ago, I was wondering if anyone knew where to go on Brisbane, Australia to get this fixed/repaired, if it is possible at all yet?

I will be very unhappy if I have spent $300 on a watch that is useless after 3 months!

Thanks 🙂

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:06

‎09-02-2020 21:06

Hi @Kath_B, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.
 

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