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Versa not tracking heart rate data

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‎09-02-2020 17:23 - last edited on ‎09-02-2020 21:09 by Fitbit Moderator

‎09-02-2020 17:23 - last edited on ‎09-02-2020 21:09 by Fitbit Moderator

Any suggestions to get it back? Everything else seems to work.

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:09

‎09-02-2020 21:09

Hi @Revmarta, welcome to the Community Forums!

 

Thanks for bringing this to our attention. First, can you please let me know if the heart rate sensors of your device are still flashing? If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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