help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 displaying Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2020 18:56 - last edited on ‎09-02-2020 21:05 by Fitbit Moderator

‎09-02-2020 18:56 - last edited on ‎09-02-2020 21:05 by Fitbit Moderator

My screen is completely black. Once in a while the logo appears. No lights on the back. No vibration. I called customer service. We tried to set up the watch with my phone again. No luck. The agent told me that my phone is not recognized as a model that would run the app properly (I have a LG V40). This is absurd! The watch does not work.

And this is my replacement! They replaced my first watch few months ago. Will I be able to celebrate my first anniversary with a working watch? 

I paid good money for this. I should kept my Amazfit BIP. It is much cheaper and it is still working after 3 years! My daughter loves it.

 

Tomorrow I have to call back because the agent made me power off my phone. Again, it is the watch and not my cell.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-02-2020 21:05

‎09-02-2020 21:05

Hi @SAN0613, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.  

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes