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Cracked display

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‎10-07-2018 02:58

‎10-07-2018 02:58

Is there still no repair centre for Versa displays? I have cracked mine after having it less than a year and when I bought the watch I specifically asked if it was sturdy as I do a lot of active sports. They never mentioned screen protectors for the watch (I didn’t even know these existed). Nevertheless I have now cracked my screen on my Fitbit Versa and it’s not in the 30 day return period. I am happy to pay for a repair on the watch but there just doesn’t seem to be this option!? This is ridiculous to buy a new one every time. I nearly bought an Apple Watch and now I’m starting to wish I had.

 

Has anyone had any success in getting there Fitbit screen repaired? Any help would be greatly appreciated as I pay for Fitbit coach too but there’s no point if I can’t use my Fitbit. 

 

My credit card card doesn’t cover wear and tear or accidental damage so I can’t go down this route.

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2 REPLIES 2

‎10-08-2018 07:48

‎10-08-2018 07:48

@Amy_Pugh A warm welcome to our Community! Sorry to hear about your damaged Versa screen. For this issue please let our Support team know about it so they can assist you. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-08-2018 14:18

In response to AlvaroFitbit

‎10-08-2018 14:18

Well what happened is basically I got told that there is no repair. The only thing I can do is buy another Fitbit! This is ridiculous that the watch works perfectly and I can’t get the screen replaced and have to buy a new one! 

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