It’s almost as though I have to put Fitbit’s telephone support number on Speed-dial – I seem to have to call almost weekly for one problem or another.
I’ve had my Charge 3 since June 2019.
Since then, in March 2020, the wrist band just snapped in two. After numerous follow-up calls and an untold number of hours on the phone over the time span of 1 month, they finally sent a complete replacement unit.
During that time, my letters to the Fitbit President and Exec. Members went unanswered/unacknowledged. So, if the Corporate Managers are not committed, one can understand why the product, accessories and its software are not designed or maintained with innovation and excellence being the goals.
June 10/20, I activated the (replacement) Charge 3, following which it signalled that an update was required.
Perhaps coincidental, but following the update, the Fitbit tracker would work for a day or so, then stop tracking.
Once again several calls and hours (walking through instructions for re-installing; turning settings on/off etc etc) to correct this issue.
The supervisor I spoke with acknowledged this is a problem…that they’d received many call on this issue.
I did a bit of research and found that the unreliable tracking problem has existed from at least 2018, yet it continues 2+ years later.
Now, barely a week after re-activation, a new problem has presented itself – the App stops tracking heart BPM, it is only showing the Resting Heart Rate (i.e. no real-time tracking). This can be reactivated temporarily by turning the “All day Sync” off, then on again.
Today being a Sunday, there is no (‘hands on’) help available from Fitbit for a permanent fix. Phone support is only available Monday to Friday.
I have lost all confidence in the Fitbit product.
In fact, I am already researching a replacement fitness tracker watch.
Given my experience, I agree with many who have reviewed a Fitbit tracker before me. Avoid the Fitbit product.
This is a case of buyer beware.
