Customer support

[DarinM]

It would appear to me that Fitbit cutomer support does not care one bit about it’s customers at all. I sent them a message regarding my Versa a week ago and they can’t take the time to respond. I guess it’s about time to toss Fitbit in the trash and find another smartwatch. 

[Rich_Laue]

Which of the 5 possible ways did you send a message? Have you checked your spam folder? 

Is it something we can help with? 

[MajaFit]

Darin, you should try again. I had to contact support twice and both times I received a response within 24 or 48 hours at most. I used the form to send them an e-mail that can be found here:
https://help.fitbit.com/?cu=1

[DarinM]

I used a linkI found in this community, I think it was posted by a mod or admin. I don’t know if anyone here can help me as I only found one other post with my problem and what fixed their issue did not fix mine. 

My screen timeout quit working. I’ve tried turning my watch off, restarting it, restarting 4-6 times in a row, and factory reset. If I don’t keep a constant eye on it and manually turn it off, the battery will die in 8-10 hours. 

[MajaFit]

Not sure if you know this (you probably do) - but there is a newish option Always-on display. Could it be that you have this option turned on? You can find it in the settings on your watch. Just a thought.

But hopefully you heard back from support by now and managed to get some good advice.

[DarinM]

I can not find that option in my watch settings, and no, I still have not heard anything back from support. 

[Rich_Laue]

@DarinM swipe down on the tracker display. 

Tap the right icon to get to quick settings. 

On the bottom left you will see a clock icon. Tap it to turn On/Off the Always On Display. 

[DarinM]

No clock icon in quick settings, only do not disturb, sleep mode, brightness, and scree awake. 

[Rich_Laue]

Look in the bottom left. 

[DarinM]

Nope, just the 4 icons I mentioned in my last post. I’ve tried swiping left & right just to make sure.