help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Customer support

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2021 11:35

‎06-04-2021 11:35

Talked to customer support earlier, they told me they would send email in 15mins and that was an hour ago... anyone else had problems with customer support 

thanks 

kelly

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎06-04-2021 16:52

‎06-04-2021 16:52

Good luck! I am still waiting for email that was promised on 1 Feb! 

Best Answer
0 Votes

‎06-04-2021 19:02

‎06-04-2021 19:02

Hi @Kam1382  did you get the email yet? Sometimes they need to review what interaction was taken between you and the customer service representative, but I'm sure they will be in contact with you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎06-04-2021 23:42

In response to Odyssey13

‎06-04-2021 23:42

Yer cam though at about 3am

thanks for your reply 

kelly

Best Answer
0 Votes

‎06-04-2021 23:44

In response to PT_305

‎06-04-2021 23:44

Oh god... lucky it came though about 3am

kelly 

Best Answer
0 Votes

‎06-05-2021 05:41

In response to Kam1382

‎06-05-2021 05:41

Thanks for the update @Kam1382 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes