Damaged device

[amanda040630]

My Fitbit deleted itself

Moderator edit: Subject for clarity 

[SunsetRunner]

Hi @amanda040630 - Exactly what do you mean? Did the app get deleted? Or was your Versa removed from the app?

[amanda040630]

the Fitbit Versa Lite head is bad and i call Fitbit this morning and she
told me to send the top of the Fitbit Versa lite head in and i would get a
new head and i just asking how the new head will get send to me because the
girl i talk to this morning never ask for a address

[Rich_Laue]

This would be a question to ask Fitbit. 

[RicardoFitbit · Accepted solution]

Hi @amanda040630, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. I was informed by our Support team that they already provided you assistance with the issue you experienced with your Versa Lite, therefore, my best advice for you at this moment will be to contact them back if you have any additional questions about the outcome of your case or if you require further assistance.

@SunsetRunner @Rich_Laue Thanks for your assistance!

I'll be around.