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Versa does not vibrate when receiving text/call

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‎01-23-2020 13:59

‎01-23-2020 13:59

Ever since the last update around Thanksgiving my Versa has stopped vibrating when I get a call/text or I hit an accomplishment. I really miss this since it was a big reason why I chose the Versa.  I called customer support and they said they were aware of the bug and to look for an update to come.  It's been a while now so I'm wondering if Fitbit is close to fixing the issue or if there was another way to make it start vibrating with notifications.  All of my calendar items, texts and calls show when I hold down the left side button so I know they are syncing and my watch vibrates then too.  I'm tired of this manual process and am tempted to go to an Apple watch instead.  Can anyone help?

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‎01-23-2020 16:43

‎01-23-2020 16:43

Hi @MtnVixen Sorry you are having this problem, but there is nothing anyone on the Community can do about it. You need to contact Support again,  though They are unlikely to give you any time frame for the fix..

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-24-2020 20:12

In response to NellyG

‎01-24-2020 20:12

Hi @MtnVixen, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared with me, I totally understand how frustrating this matter can be for you. Just as @NellyG suggested, since you already received assistance from our Customer Support team, my best advice at this moment will be to contact them back if you require further assistance about the outcome of your case or if you have any additional questions about this specific issue. 

 

I'll be around if you need anything else.

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