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Data form exercise did not sync to the app.

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‎04-16-2019 21:10 - last edited on ‎04-17-2019 07:39 by Moderator Alum

‎04-16-2019 21:10 - last edited on ‎04-17-2019 07:39 by Moderator Alum

Tonight I tracked a swim for the first time with my Versa. It worked beautifully in the pool, but I was too wiped afterwards to really get a good look at my data. When I got home, I attempted multiple syncs, as well as a reboot, and my swim data is nowhere to be found. Help!

 

Moderator Edit: Clarified Subject.

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‎04-17-2019 07:41

‎04-17-2019 07:41

Hello @Rowdowndirty thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this situation before reaching us out. At this moment, I would like to suggest you to go to the Activities Section of the online Dashboard and check if your exercise is showing up here. If it is, please try the following in the app:

 

  • Force-quit the app, then open it again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

Give these steps a try and let us know the outcome, if you need further assistance, we'll be happy to help. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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