Unable to get Notifications / Sign in to apps.

[hapisas]

I recently got a Fitbit versa and the apps don't seem to work properly. 

I've tried installing the water ionic and waterlogged and they both prompt me to sign in, I follow the prompts and it still says I need to sign in. I downloaded the world clock app and set my chosen time zones, none of which appear on my watch. I also just tried to download the bitmoji clock face to be told that I can't download this on my device. 

I also never receive notification of text messages or phone calls to my watch.

I know I should contact the developers but I feel like this is a fitbit issue not a developer issue? 

How can I get everything to work properly!? Any advice is appreciated.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @hapisas I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you restarted your Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? Have you restarted your phone as well? Is your Versa syncing correctly with your phone?

As you mentioned you're having trouble getting Notifications, I would like to ask you to check the following:

• Your phone might be too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

Now, when it comes to the apps, please uninstall the apps you're having trouble with, then force-quit the app. Open it again and install the apps to your Versa, sync your device and then try to log into the apps again. 

Give these steps a try and if you're still having trouble, please let us know so we can check this further. Happy stepping!