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Data not cleared Sync and try again message

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‎12-26-2019 20:22 - last edited on ‎12-27-2019 17:16 by Fitbit Moderator

‎12-26-2019 20:22 - last edited on ‎12-27-2019 17:16 by Fitbit Moderator

I’ve attempted every tip noted in the forums for this issue with no resolution in sight. I have a Versa 2... what is the best next plan of action? 

Really need some help on this. 

 

Moderator edit: Subject for clarity

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‎12-27-2019 17:16

‎12-27-2019 17:16

Hello @J5hill, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the steps that you took prior to posting. The error message you're receiving on your device is because the firmware update of your device was interrupted during the process. For more information and some troubleshooting steps to resole this, please check our help article: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep me posted. 

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‎12-27-2019 18:15

In response to RicardoFitbit

‎12-27-2019 18:15

I cannot get the Bluetooth to find the watch. I cannot do anything without adding the device to the app... I am beyond frustrated at this point.

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‎12-27-2019 19:58

In response to J5hill

‎12-27-2019 19:58

I am having the same issue. Sine 12-18 my Versa Lite (which was previously functioning properly) has been displaying a red x with a message stating 'data not cleared. Synac and try again'.  I have tried every option I have seen on these forums to reset including factory resets, forgetting the device from my phone, deleting the app, and much more.  Very frustrating not be able to use the thing at all!

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‎12-27-2019 22:39

‎12-27-2019 22:39

I just dealt with this too. My V2 died and I charged it to 100% battery, but my touch screen stopped working. I reset it like 3 times, unpaired and removed from my account, reset my phone, deleted app from phone, reset them both again..and kept getting that same error message. I contacted customer support and they have me sending it in for a replacement. I've only had it three weeks. It's rather aggravating. This is the 5th fitbit I have owned since like 2011/2012.

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