Data not cleared error message

[Almoradi]

unable to use my fitbit versa lite as it says data not cleared please sync and try again the screen is just showing a large red X

PLEASE HELP

Moderator edit: subject for clarity

[NellyG]

Hi @Almoradi I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Almoradi. It's nice to see you around, @NellyG.  

@Almoradi I appreciate your participation in the Forums and sharing that your Versa Lite is showing a large red X and the message "data not cleared please sync and try again". I recommend trying the instructions from this post. 

@NellyG thank you for your help!

Let me know if the issue persists, I'll be around. 

[Almoradi]

thank you for your reply to my query regarding the issue with my Fitbit Versa Lite, I tried the method you advised but unfortunately to no avail 

I still have the same message appearing on the face of my watch large red X and "data not cleared Sync & try again

I have cleared the fitbit app and unpaired the device and then set u the app again and paired with Bluetooth but still the same message.

Have you any further suggestions on how I might rectify this problem, really 🤔🙄

[LiliyaFitbit]

Thank you for your reply, @Almoradi. 

I am sorry to hear the issue persists, I really appreciate your efforts and your time. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.