Data not cleared message on Versa

[IForgetHisName]

Well, looks like my Versa is bricked.

Problem:

The other day my Versa decided it didn't want to sync anymore. I went through the standard list of solutions to this problem. I cycled the bluetooth on my phone, I forced a restart on the Versa, I shut down my phone to try again, I removed the Versa from my phone's list of bluetooth devices, I removed everything else from my phone's list of bluetooth devices, I uninstalled and reinstalled the fitbit app, I removed the Versa from my account and factory reset it. Eventually I did successfully get my versa paired to my phone for a couple of minutes, and everything seemed fine with the exception that it still didn't want to pair with my phone. That was until I noticed that it was loosing time. I restarted the process of forcing reboots to my Versa, cycling the bluetooth connection and whatnot, and decided to try another factory reset. This has resulted in my screen coming up with a Red X, and the message "Data not cleared Sync & try again". Clearly it was already having sync issues, so I obviously can't sync and try again, and because it won't give me any other options, it is effectively a light-up bracelet. Since it has done this I've attempted all of the standard techniques that I would use to get it to sync again, forcing reboots to the device, turning my bluetooth off and then on again, all to no avail.

Steps Taken:

• Force Reboot on the Versa
• Cycle Bluetooth on my phone
• Cycle power on my phone
• Unpairing the Versa from my phone's bluetooth memory
• Clearing the cache and local files from the Fitbit app on my phone.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @IForgetHisName. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. Thank you for your efforts to resolve the issue and providing the steps you've tried already. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if you need further assistance.

[Loubert]

Hi,

I am also having exactly the same issue and have tried all of the same steps. I have never had any problems with my fitbit before. Any advice you can give would be greatly appreciated - I feel like my arm has been cut off without it!

Thanks

Lou

[LiliyaFitbit]

Welcome to the Fitbit Community @Loubert. 

Thank you for joining the conversation and sharing that you're experiencing the same issue. I totally understand how you are feeling and appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
 

If you have any questions, feel free to let me know.

[RachelAndersonE]

Hi, this issue with the Fitbit Versa has appeared on my son's Fitbit. It was a fairly new versa that he had been sent by Fitbit about 8 months ago to replace his last one that malfunctioned and died. This versa has been losing time over the last month and then this evening when we tried to sync it to reset the time, the "Data not cleared Sync and try again" message appeared, and dispite our best efforts to restart it and turn off blue tooth etc, it has not worked. We'd love your help on this, as my son is getting frustrated that his Fitbit's are not reliable.

Thank you,

Rachel

[LiliyaFitbit]

Welcome to the Fitbit Community, @RachelAndersonE.

Thank you for joining the thread and sharing that your son is experiencing the same issue with his watch. I appreciate the additional details, I totally understand how you are feeling and I am here to help. I recommend doing these steps in the following order:

1. Remove the watch from the list of Bluetooth devices paired to the phone. On the phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.
2. Turn off your phone's Bluetooth and any other Bluetooth connection nearby.
3. Verify if the Fitbit app is updated to the latest version.
4. Reboot your phone and restart your watch.
5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
6. Choose your Versa model, tap on replace and follow the onscreen instructions.

Let me know how it goes, I'll be around. 

[IForgetHisName]

That's a bummer that it happened to you as well.

After doing a runaround with the technical support team to try and find a solution, they passed the buck by saying that my phone was not on their tiny list of approved devices to work with the Versa, so there was nothing they could do to help me. As a result, I have long since stopped wearing the watch, because investing in a new phone on the slim hope that it would fix my problem seemed unwise.

Hopefully your experience is not like mine, where I was left with a broken Fitbit, and a bitter resentment of a support team that seemed more interested in looking for excuses and methods to shift blame than they were in actually attempting to remedy my problem.

[snow_ball]

i had this problem too.. My versa got very laggy, hence i decided to reset it. In the end, i got the red X "data not erased, sync and try again".. I've tried all ways recommended in the community and none of the methods work. 

[IForgetHisName]

That is where mine is, and where it has been since I posted this.

Like I said in the above post, I asked for help and the answer I got from support was that because my cellphone was not among the small handful of phones in a list of approved devices, and the fact that it was now three months past the one-year warranty, there was nothing they could do to help me.

Like the battery drain problem that killed my first Versa, this seemed to pretty clearly be an issue with the Versa itself. Of course, there isn't anything I can do about the fact that my phone isn't on their tiny list of tested devices, because you can't do an initial synch to a computer (a thing that would make sense if there is only a tiny list of phones that are tested to work with the "smart" watch).

In any case, I was left with a bricked Versa, and a sour taste in my mouth that the Versa was not a good product and I shouldn't have purchased it. Of course, the Fitbit Support team did offer me a discount on a new watch if I purchased it off of their online store. Of course, since I'd had two Versa watches die over a period of 15 months, I was not hopeful that a third would be any better and opted not to take them up on the offer.