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Data not cleared sync&try again

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‎10-24-2019 13:50

‎10-24-2019 13:50

I have had my versa for just a few months. It is stuck with the big red x.  I have tried all the suggestions to restart and factory restart but it will not clear.  Watch is the fix for this. I can’t use this watch  for anything at all.  It’s an expensive **ahem** right now

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‎10-24-2019 13:59

‎10-24-2019 13:59

Hi @Reeasybuck , I flagged your post to the Moderator Team to jump in. One of them will soon contact you, so keek a close eye to your post. regards kuzibri

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‎10-24-2019 15:17

In response to SunsetRunner

‎10-24-2019 15:17

Welcome to the Fitbit Community, @Reeasybuck. It's nice to see you around, @SunsetRunner. 

 

@Reeasybuck I appreciate your participation in the Forums and sharing that your Fitbit Versa is stuck with the big red x. Thank you for your troubleshooting efforts. I recommend trying the steps from this post. 

 

@SunsetRunner thank you for your support. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-27-2019 08:33

In response to LiliyaFitbit

‎10-27-2019 08:33

i am trying to up date but keep getting the red x on the screen then try again the whole time, nothing is working

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‎10-27-2019 17:52 - edited ‎10-27-2019 17:52

In response to donniet24

‎10-27-2019 17:52 - edited ‎10-27-2019 17:52

Welcome to the Fitbit Community, @donniet24.

 

I appreciate your participation in the Forums and sharing that you're experiencing the same issue with your watch when trying to update it. I would like to confirm if you've removed your watch from the list of Bluetooth devices paired to your phone? On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device. You can confirm the complete troubleshooting steps in this help article: Why can't I update my Fitbit device?

 

Let me know if the issue persists. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-28-2019 05:04

In response to LiliyaFitbit

‎10-28-2019 05:04

Orrect the item is removed from my paired items. I have tried to do a reset as well as was suggested

Sent from my iPhone
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‎10-28-2019 18:04

In response to Reeasybuck

‎10-28-2019 18:04

Hi @Reeasybuck, thank you for your reply. 

 

I appreciate your efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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