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Versa stopped working

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‎10-24-2019 20:53 - last edited on ‎10-25-2019 13:57 by

‎10-24-2019 20:53 - last edited on ‎10-25-2019 13:57 by

This is the 2nd Versa I have had it was a replacement for my 1st, only 12 moths old and has died completely. I will never buy another Fitbit watch as they are unreliable.Will have to look at a Garmin or Samsung watch. 

 

 

Moderator edit: subject for clarity

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‎10-28-2019 16:38

In response to Undies

‎10-28-2019 16:38

Hi @Undies, thank you for your reply. 

 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-25-2019 14:05

‎10-25-2019 14:05

Hi @Undies, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your second Versa has died completely. I am sorry to hear about your experience, I totally understand how you are feeling. Have you tried to change a clock face on your watch and the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging? 

 

Let me know if the issue persists. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-28-2019 16:22

In response to LiliyaFitbit

‎10-28-2019 16:22

When I tried to charge my watch I left it on the charger for half an hour and could not touch it, it was so hot. Now nothing works when pressing the buttons.

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‎10-28-2019 16:38

In response to Undies

‎10-28-2019 16:38

Hi @Undies, thank you for your reply. 

 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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