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Data not cleared sync and try again message

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‎06-17-2020 19:11 - last edited on ‎06-19-2020 13:31 by Fitbit Moderator

‎06-17-2020 19:11 - last edited on ‎06-19-2020 13:31 by Fitbit Moderator

On my Versa 2 screen is a message that says "Data not cleared Sync and Try again." I tried to fix it myself and I deleted the device off of my Fitbit App. That screen is still on my watch and won't go away and I tried to add my Versa 2 again but it can't find the device. Please help:)

 

Moderator Edit: Clarified subject

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‎06-19-2020 12:51

‎06-19-2020 12:51

Hi @EllieF25, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. The message your Versa 2 is displaying is because the firmware update process of your device wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that is specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep me posted.

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‎06-19-2020 12:51

‎06-19-2020 12:51

Hi @EllieF25, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. The message your Versa 2 is displaying is because the firmware update process of your device wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that is specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep me posted.

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