Data not cleared sync and try again message

[Chackert]

I have a Versa Lite. Today it went to this screen that says “Data not cleared, sync and try again”. How do I get rid of it? I’ve disconnected the device, turned off Bluetooth, deleted the app and still nothing. Please help me!!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Chackert, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. The message your Versa Lite is currently displaying is because the firmware update process wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

[Chackert]

So I have to use my computer? 

[Chackert]

I have to start by using my computer?

[Chackert]

Still having issues. It won’t shut off or if it is (I can’t tell) it still has the same screen. I can’t go into my settings on the watch because I can’t get it off this screen. I literally can’t do anything. 

[VagabondBmshell]

I am getting the same thing on my Versa 2. And I tried all of the same "usual fixes". I came here and was heartened to see a similar issue from someone else. 

[Chackert]

It’s bugging the sh*t out of me because I use it 24/7 and now I can’t. 

[Chackert]

My Fitbit still isn’t working...........

[Onebasis]

Purchased Versa Lite 3 months ago. Last night had “X” and “Data Not Cleared Sync and Try Again”. 
I had read from forums that this is becoming very common. No matter what I did as suggested in the support forum, it does not work.

its frustrating and time wasting. 

[Chackert]

That’s what mines been doing for over a week. Very frustrating. 

[Onebasis]

Any Fitbit service centre in Sg for Versa still under warranty?