Data not cleared sync and try again message

[DDevendra94]

I tried to reset my fit bit versa lite 2 ,but after resetting the device powered on saying the device data not cleared try syncing in the device, but now my device is also not getting paired again also it is not getting visible in my phones bluetooth

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @DDevendra94, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa Lite is showing such error message is because the firmware update wasn't completely installed on the device during the process. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward and try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? if you experience an issue during the update.

Keep me posted. 

[DDevendra94]

I am not able see my home screen after the error message. Attached is
screen shot of the same.

Please help to get me back to my home screen.

[RicardoFitbit]

Your update is appreciated @DDevendra94.

It seems that there was an error and the screenshot wasn't correctly attached into your post, can you please send it to me again? You can refer to the steps that are specified on this post for instructions on how to attach an image.

I'll be waiting for your reply. 

[DDevendra94]

Please let me know of you are able to see the attachment

[RicardoFitbit]

Thanks for your reply @DDevendra94.

Your effort is appreciated. Unfortunately I'm not able to see any screenshot attached into your post again, perhaps the issue is that the image file format is not .JPG because it's a screenshot? Sometimes the screenshots are saved in .DNG format for the file to have more information. Can you please try sending the image from your computer or browser instead? Just click on this link and then reply with the attached image.

Your patience is greatly appreciated, I'll be looking forward to your reply.

[DDevendra94]

Please provide me an email address as the reply option is not getting
enabled

Thanks

[RicardoFitbit]

It's a pleasure to continue assisting you @DDevendra94.

Because my only intention is to get you back on track as soon as possible, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing with your Versa Lite. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.