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Data not cleared sync and try again message

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‎01-06-2021 14:03 - last edited on ‎01-08-2021 14:09 by Fitbit Moderator

‎01-06-2021 14:03 - last edited on ‎01-08-2021 14:09 by Fitbit Moderator

I tried factory resetting my device. Now it's stuck on the above message. I tried soft reset, did not work. Ive unpaired from all Bluetooth devices, it's not linked to anything yet it hasn't changed. The message. I don't know what to do. 

 

Moderator Edit: Clarified subject

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‎01-07-2021 07:17

‎01-07-2021 07:17

Hi @Honeyyedberry 

Welcome to the forum. I'm sorry to hear you are having a problem with your Versa 2. What is the message that is stuck? Have you tried putting it back on the charger for 30+ minutes and then try doing a reset again by holding down the button for 10-20 seconds. You may need to try this a few times, but fingers crossed it will eventually restart and clear the message. 

Marci | Bellevue, WA
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‎01-08-2021 14:23

In response to MarciM

‎01-08-2021 14:23

Hi @Honeyyedberry, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa 2 is showing such error message is because the firmware update process wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

@MarciM Thanks for your help!

 

Please keep me posted.

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