Data not cleared sync and try again on Versa Lite

[auldyin]

Verse lite is a bit of a joke, similar in fact to Blaze which, candidly, was no more than an expensive toy!

However, because the Blaze was awful, I asked, stupidly, if Santa would be so kind as to bring me a Versa Lite for Christmas. This Versa has caused me to seek support for several issues eg refused to update, wasn't synching correctly, was producing wildly ridiculous results for heart rate etc!!

I'm 77 years old so I really feel that to show HR results of around 160bpm and 170bpm is ridiculous, confusing and, if I may, terrifying!

The current problem shows the Versa stuck, doing nothing, redundant and sitting on a shelf (I resurrected the old Blaze which gives crazy, crazy HR results but I ignore them.....doh?).

The ”stuck Versa” sort of responded to a long press with an error message ”Data not cleared, Sync and try again”.

I have attempted this many, many, many times but nothing has changed.....and I mean NOTHING!

I have removed this particular ”expensive toy” from my desktop computer and am currently using my other ”expensive toy” the old Blaze!!!

Bluntly, I am sick to death of this nonsense and will only accept one attempt at resolving the situation! I have tolerated a Blaze, replacement Blaze and now Versa Lite and feel that I have done my very best by Fitbit and feel that reciprocation has really been conspicuous by it's absence!

I await your response with interest!

Cheers,

Colin

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @auldyin, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Our Support team informed me that they are providing you assistance to resolve your Versa Lite issue. That said, my best advice for you will be to keep in touch with them because they'll be providing you helpful information to get you back on track.

I'll be here if you need anything else.

[auldyin]

The Fitbit Versa Lite will not function!! There is a totally black screen and nobody on your side has helped.
There is no reason you can give me for doing the work which you should be doing!!!
I appreciate your contacting me but candidly, I am sick to deat of being treated like I’m an idiot.
I’m 77 years old and am not an idiot!
Fitbit have previously admitted that the Vera has a problem with the sync function and this Fitbit is still under warranty and it needs to be replaced or a full refund as an alternative!
Nobody has told me what should be done to resurrect this Versa and your system knows that it currently, is dead!

Thank you,
Colin Brown


Sent from my iPhone