Data not cleared, sync and try again

[HMMarien]

I purchased two Versa 2's a few weeks back, one for me, one for my daughter.  My daughters watch for the last week has been stuck on the Data not cleared, sync and try again screen.  Her phone was set up and the information was transmitting, however, now it show no device connected.  I can not reinstall her connection because we get a message saying that the Bluetooth can not pair and to make sure the watch is charged and turned on.  

My watch will not sync my data to my EngageMoves webpage that I use for the Unified Sports Fitness team I run.  My previous Fitbit (Charge 2) synced with the program for the year and a half and then stopped syncing and losing time. My daughter also had a Charge 2 that work for about a year and 8 months before it did not keep the proper time or date.

I went with the Versa 2 watches because we could use them for swim practices and competitions.  I did like some of the other features when I researched various smart watches, however, in the short time that I have had the Versa 2's, I am not impressed or happy with the purchases.  Not to mention, I ordered both watches at the same time, the only difference was the band color, or so I thought.  After the initial set up, my daughters watch had better screen graphics, realistic vs. picture... I do not understand why there was such a big difference in the two.  

[VickiB1]

So I came to a different time zone and I was unable to get my watch to change to the new time zone and I thought if I turned my watch off and turned it back on it would update. But I didn't read first if my watch could be turned off and on first. I think I messed up.

[Gigialways]

I've tried everything and nothing has help I got this for Christmas,  once I updated this is all it says,  I've uninstalled and reinstalled hundreds of times and nothing.  Never had a problem with Fitbit but this one is the worse.  Please help I dont have receipt or box cant return

[LizzyFitbit]

Hi @HMMarien, @VickiB1 and @Gigialways. Welcome to the Community Forums. I'm sorry for the delayed response.

@HMMarien, thanks for taking the time to share your feedback about yours and your daughter's watches. I'm sorry that both of you have gone through this situation and appreciate every step that you've tried so far. I was checking your details with our Support team and I was told that they're already providing you with assistance. If you have another question, feel free to let me know.

@VickiB1 and @Gigialways, thanks for bringing this to my attention as well for the steps that you've tried prior posting. I totally understand how you're feeling since your watch isn't connecting with the Fitbit app. Based on the message received it seems that your watch needs to be set up back to your account as a new device. Before going through that process, I'd suggest to give a try to the following steps:

1. Remove your watches from the Bluetooth settings.
2. Turn off your phone's Bluetooth and any other Bluetooth connection nearby.
3. Verify if the Fitbit app is updated to the latest version.
4. Reboot your phone and restart your watches.
5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
6. Choose your Versa model, tap on replace and follow the onscreen instructions.

I'll be around, keep me posted.