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Data not cleared

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‎04-13-2020 11:41

‎04-13-2020 11:41

My Fitbit versa 2 is randomly showing a big Red Cross saying data not cleared. Sync and try again. How do I stop this from happening and get back to normal? 

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‎04-14-2020 00:36

‎04-14-2020 00:36

Hi @Chi8, welcome to the community.

 

It sounds as though a factory reset has been performed on your Versa. 

 

Can you try going into you phones Bluetooth settings and unpairing/forgetting the Versa from there, then go back into the Fitbit app - tap your profile picture - set up a device - and proceed with the set up process again. Hopefully that will clear the message. 

Community Council Member

Nathan | UK

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